While attending a recent annual conference I ran into Jim-just as I do each and every year. Jim is short and stout, usually a little disheveled but typically with a jovial attitude-A Santa Claus without th
e boots, red robe and "ho ho ho". This time, however, something was different. He wore a look of frustration like the one I used to give my father when he tried to explain quadratic formulas and I just wasn't getting it.